Epredia Jobs

epredia

Job Information

Epredia Field Applications Engineer, Boston, MA in Boston, Massachusetts

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Position Summary: The field-based position is responsible for performing instrument installations, demos, customer training, and technical product support for Anatomical Pathology instrumentation and consumables. The successful candidate must have the ability to utilize effectively communicate and perform histology lab procedures and best practices. The ability to manage installation scheduling, training coordination and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of installation and training activities, and effective interaction and communication with Technical Support, Sales, and Marketing teams. The Field Laboratory Applications Specialist will also represent the company in a positive, professional manner in all dealings with Epredia's customers, both external and internal. Key Responsibilities:

  • Interpret and understand customer user requirements and how they relate to product functionality.

  • Provides troubleshooting and resolution of customers technical issues, and provides help in the understanding of the appropriate use of Anatomical Pathology products

  • Handles requests for the replacement of apparently defective products. Completes, maintains, and processes relevant paperwork and documentation, including records of customer complaints.

  • Provides periodic reports to management, including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Reviews available technical literature to maintain an awareness of current laboratory practices and procedures.

  • Provides on-site product installation and customer training, on an as-needed

  • Act as a Technical Specialist between Customers, Sales and Product Management

  • Participates in validating new products, customer evaluations of existing products, and application support.

Minimum Requirements/Qualifications:

  • HT/HTL certification and 3-5 years of laboratory experience are required.

  • Excellent interpersonal and presentation skills, Microsoft Office Suite proficient to include Microsoft Word, Excel, and PowerPoint. Technical writing skills, ability to work with minimal supervision in a laboratory environment, and the field.

  • Ability to work in a field team environment, and must be customer-focused with appropriate sensitivity and sense of urgency for customer issues. Customer-facing skills are necessary. Excellent oral and written communication skills, problem-solving, listening, and organizational skills are strongly desired.

  • Position requires maintaining on-going professional certifications, technical accuracy, and overall development of product knowledge as applicable. Position may include periodic involvement in product development projects or pre-market testing of new products.

  • The position requires an excellent communicator with above average demonstrated troubleshooting skills and diplomacy.

  • Up to 75% Travel is required and may be asked to travel within hours for urgent customer needs.

Non-Negotiable Hiring Criteria:

  • Associates degree required in a life science discipline, Bachelor's preferred.

  • HT/HTL (ASCP) Certification

  • 3-5 Years experience in Anatomic Pathology-Clinical or Research

  • Advanced Computer Skills

#LI-LVI

YOUR APPLICATION:

Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES:

Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer including Disability/Protected Veterans (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

If you are interested in applying for employment with Epredia and need special assistance or an accommodation to use our website, please contact us at ApplicantAccommodations@epredia.com (ApplicantAccommodations@ascensia.com)

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

DirectEmployers